bom888 Privacy Policy

This page describes what we collect when you use bom888 and how we keep that data protected. We take your privacy seriously and are transparent about every piece of information we request, how we use it, and who may access it.

We collect personal data only to operate our platform safely, process your payments, verify your identity, and comply with law. We do not sell your information to advertisers, data brokers, or third parties unrelated to our core business. Our privacy practices are governed by applicable law in the jurisdictions where we operate.

If you have questions about your data or want to exercise your privacy rights, contact our support team. We respond to data requests within the timeframes required by law, typically 5–10 business days.

What Data We Collect on bom888

We collect the following information when you create and use your bom888 account:

• Account registration: Your full name, email address, phone number, date of birth, and residential address.
• Identity verification: A photo of your government ID (passport, driving licence, or national ID card) and proof of address (utility bill, bank statement, or lease agreement).
• Payment information: Details of your chosen payment method (bank account, mobile wallet, or QRIS identifier), though we do not store full card or account numbers on our servers.
• Transaction history: Records of all deposits, withdrawals, bets placed, and game results on your account.
• Device and connection data: Your IP address, device type, operating system, and browser information to detect fraud and ensure account security.
• Communication logs: Any messages you send via live chat, email, or phone to our support team.

We collect this data directly from you during registration and verification, and automatically as you use our platform. We do not purchase data about you from third-party brokers, and we do not use cookies to track your browsing outside bom888.

How We Use Your Data on bom888

We use the information we collect for the following purposes:

• Account management: Creating and securing your account, processing logins, and resetting passwords.
• Payment processing: Verifying your identity, detecting fraud, and coordinating deposits and withdrawals with payment providers like e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking.
• Compliance: Meeting legal and regulatory requirements in jurisdictions where bom888 operates. This includes anti-money-laundering (AML) checks and sanctions screening.
• Customer support: Answering your questions and resolving issues related to your account, bets, or withdrawals.
• Security: Detecting fraudulent activity, protecting against hacking, and investigating account compromises.
• Marketing (optional): Sending promotional emails or SMS about new games, tournaments, or bonuses — only if you have opted in.

We do not use your data to profile you for targeting, predict your behaviour for non-security purposes, or build detailed dossiers for sale or sharing. We keep your data only as long as necessary to provide our service or comply with law.

Third-Party Access and Data Processors on bom888

Our payment processing requires us to share certain data with payment providers. When you deposit via local payment, online payment, or a bank transfer, those providers receive your name, account identifier, and transaction amount. This sharing is essential to process your payment and is governed by their own privacy policies.

We also use third-party service providers for:

• Email delivery (sending you account confirmations and support responses).
• Cloud hosting (our servers may be located outside your jurisdiction but are protected by encryption and security agreements).
• Fraud detection (comparing your data against sanctions lists and known fraudulent accounts).

All processors sign data-processing agreements with bom888 that require them to protect your data and use it only for the purposes we specify. We do not allow processors to use your data for their own marketing or sale.

We share your data only when necessary for payment processing or legal compliance. We never sell your information.

Your Rights and Data Access on bom888

Depending on your jurisdiction, you may have the following rights regarding your data:

• Right to access: Request a copy of all data we hold about you. We provide this in a standard digital format within 10 business days.
• Right to correct: Ask us to fix any inaccurate or incomplete data in your account.
• Right to delete: Request deletion of your data (subject to legal holds for financial and anti-fraud records, which may be retained for 5–7 years).
• Right to object: Opt out of marketing communications at any time via your account settings or by contacting support.
• Right to data portability: Ask us to provide your data in a portable format that you can share with another service.

To exercise any of these rights, contact our support team with your account username and a clear description of your request. We verify your identity before processing to prevent unauthorized access to your account.

Cookies and Tracking on bom888

We use cookies on our website to maintain your login session, remember your preferences (language, odds format), and detect fraud. These are functional cookies necessary for the platform to work. We do not use tracking pixels, web beacons, or third-party analytics that profile your behaviour across the internet.

You can disable cookies in your browser settings, but doing so may prevent you from logging in or accessing certain features of bom888. We do not use cookies to identify you across other websites or to build detailed browsing profiles.

Data Retention on bom888

We retain your personal data for as long as your account is active and for a period afterward as required by law. Specifically:

• Account registration data: retained for the life of your account plus 7 years for AML compliance.
• Transaction records: retained for 7 years to comply with financial regulations.
• Identity verification documents: retained for 5 years after account closure.
• Support communications: retained for 2 years or until the issue is resolved.

When retention periods expire, we securely delete your data or anonymize it so it cannot be linked back to you. You may request early deletion subject to legal holds.

International Data Transfers on bom888

Our servers and payment processors may be located outside Indonesia. When your data transfers to another country, we ensure it remains protected through encryption and contractual safeguards. We do not transfer your data to countries without adequate privacy protections unless you have explicitly consented.

Security Measures We Take on bom888

We protect your data using industry-standard encryption (SSL/TLS), secure servers, and access controls. Our team members access your personal data only when needed to support your account. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

However, no security system is non-specific info foolproof. If we discover a data breach affecting your information, we notify you and relevant authorities within the timeframes required by law, typically 30 days of discovery.

Children and minors on bom888

Our platform is not intended for anyone under 18 years old. We do not knowingly collect data from minors. If we discover that a minor has created an account, we close it and delete associated data, subject to legal record-keeping requirements.

Contact Us About Your Privacy on bom888

If you have questions about our privacy practices, want to access your data, or wish to file a complaint, contact our support team:

• Email: [email protected]
• Live chat: Available 08:00–22:00 Jakarta time on our website.
• Phone: Available during business hours for privacy-related enquiries.

We respond to privacy requests within 5–10 business days. If you believe we have mishandled your data or violated your privacy rights, you may also contact your local data protection authority or submit a formal complaint to the relevant regulator in your jurisdiction.

Summary: Your Data on bom888

We collect only the data necessary to operate bom888 safely: your name, email, phone, ID, address, and payment details. We use this data to manage your account, process payments via DANA, e-wallet, mobile banking, local payment, and other local methods, verify your identity, and comply with law. We do not sell your information, and we protect it with encryption and access controls.

You have the right to access, correct, delete, or port your data. We retain account and transaction records for 5–7 years as required by law, then securely delete them. If you have privacy questions, contact our support team — we respond within 5–10 business days.