bom888Frequently Asked Questions
Users across Jakarta, Surabaya, Bandung, Medan, and Semarang ask us dozens of questions every week about account setup, deposits and withdrawals, how our games work, and how to keep their account secure. This FAQ page brings together the most common questions we receive and gives you clear, direct answers.
We built this page to help you find answers without contacting support — whether you need help opening an account, making a deposit via e-wallet or mobile banking, understanding live-dealer table rules, or recovering your password. Most questions here can be resolved in seconds.
If your question is not covered on this page, or if you need urgent assistance (for example, account recovery or a transaction issue), please contact our support team via live chat, email, or phone. Our team is available during business hours and responds to most inquiries within 2–4 hours on weekdays. For questions about your jurisdiction or our legal stance, read our Legal Notice and Terms & Conditions
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Games and bettingfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
Find answers to the questions we hear most often. If you cannot find what you need, our support team is ready to help.
Account and registration
Account opening on bom888 takes three steps. First, visit our Open account page and fill in your username, email, phone number, password, and confirm your password. We send a verification code to your email — check your inbox and spam folder, then enter the code to confirm. Second, you log in and upload identity documents: a photo of your government ID (passport, driving licence, or national ID card) and proof of address (utility bill, bank statement, or lease agreement). Our compliance team reviews these documents, typically within 1–2 business days. Third, once verified, you choose a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer) and make your first deposit. Your account is then ready to use.
On the bom888 login page, click "Forgot password?" Enter your username or email address. We send a password reset link to your email. Click the link within subject to verification, then enter your new password (at least 8 characters, including uppercase and numbers). Confirm the new password and log in. If you do not receive the email, check your spam or junk folder. If the link has expired or you still cannot reset your password, contact our support team via live chat or email with your username and the email address on your account. We verify your identity and help you regain access.
On the bom888 login page, click "Forgot password?" Enter your username or email address. We send a password reset link to your email. Click the link within subject to verification, then enter your new password (at least 8 characters, including uppercase and numbers). Confirm the new password and log in. If you do not receive the email, check your spam or junk folder. If the link has expired or you still cannot reset your password, contact our support team via live chat or email with your username and the email address on your account. We verify your identity and help you regain access.
Payments and transactions
Deposits via e-wallet, mobile banking, or local payment are instant. Log into your bom888 account, go to the deposit page, and select your payment method. You enter your desired amount, and we display a QR code or payment link. Scan the QR with your mobile wallet app (online payment, e-wallet, or mobile banking) and confirm the payment. The funds appear in your bom888 account within seconds. If you choose local payment, online payment, or e-wallet, the process is identical. For bank transfers (mobile banking, local payment, online payment, e-wallet), you receive our bank account details and a unique reference number. You transfer from your bank app and use that reference so we can match the deposit to your account. Bank transfers typically clear within 1–2 hours on business days.
If your deposit does not complete, the most common reasons are a failed network connection, an incorrect reference number (for bank transfers), or insufficient balance in your wallet or bank account. Check your mobile wallet or bank app to see if the transaction went through there. If your payment provider charged you but the funds did not reach bom888, contact our support team with your transaction reference or screenshot. We trace the payment and refund or credit your account as needed, typically within 1–2 business days. If you are withdrawing and your withdrawal does not arrive, the delay may be due to bank processing times (usually 1–3 business days) or an issue with the account details you provided. We recommend verifying your account information in your bom888 profile before attempting a withdrawal.
Games and betting
Demo mode is available for many of our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some table games. In demo mode, you play with virtual chips or credits instead of real money — you do not win or lose actual funds. Demo mode is useful for learning game rules and features before placing real bets. To access demo mode, log into your bom888 account, select a game from our lobby, and look for a "Demo" or "Free play" button. Some games launch directly in demo mode. Demo sessions are separate from your real-money account, and any virtual winnings cannot be withdrawn. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) do not offer demo mode because they involve real dealers and other players.
Promotion codes on bom888 are entered during account creation or in your account settings under "Promotions" or "Bonus codes." When you open an account, there is an optional field for a promotion code — paste your code there before confirming your account. If you already have an account and receive a code, log in, navigate to account settings, find the promotions section, and enter the code. Most promotion codes are time-limited and single-use. Once you enter a code, the bonus or promotion attaches to your account. If your code is rejected, it may have expired, already been used, or not be valid for your account type. Contact our support team if you have questions about a specific code.
Security and account care
We at bom888 protect your account data using industry-standard encryption (SSL/TLS) and secure servers. Your personal information — name, email, phone, identity documents, payment details — is stored securely and accessed only by our team members when needed to support your account. We do not sell your data to third parties. We use your data to manage your account, process deposits and withdrawals, verify your identity (Know Your Customer), and comply with applicable law. Our Privacy Policy explains our full data practices. We retain transaction records for 5–7 years as required by financial regulations, then securely delete or anonymize your data. If you want to access, correct, or delete your personal data, contact our support team, and we respond within 5–10 business days.
Email our support team at [email protected]. Include your bom888 username, the email address on your account, and a clear description of your issue. We respond to most emails within 2–4 hours on weekdays (Monday–Friday, 08:00–22:00 Jakarta time) and within 6–12 hours on weekends. For urgent account issues (such as a suspected compromise or a blocked transaction), use our live chat feature for faster response. You can also call our phone support line during business hours. When you contact us, have your account details ready so we can verify your identity before discussing your account.